Our drivers will always do their best to make deliveries directly to the specific office suite, floor or apartment number that you have provided. Due to security concerns at certain buildings, our drivers may be required to deliver to the mail room, loading dock or reception desk.
Please ensure that you have provided the customer's full name so building security is able to locate the intended recipient in their directory. If we are unable to deliver the flowers with the information provided, or they've been refused by security, this may result in a $20 redelivery fee.